Last updated: September 3, 2026
At Hitt Vape we want you to be satisfied with every order. Because most of the products we carry are consumable botanical goods, this policy explains when a return or refund is possible and how to request one. By placing an order on hittvape.com you agree to the terms below.
Return Window
You may request a return within 14 days of the delivery date. Requests made after 14 days cannot be accepted.
Eligibility
To be eligible for a return, an item must be:
- Unopened, unused, and in the same condition in which you received it
- Sealed in its original packaging with any factory seals intact
- Accompanied by proof of purchase, such as your order number or receipt
Non-Returnable Items
For safety and compliance reasons, the following cannot be returned once shipped:
- Any product that has been opened, used, or had its seal broken
- Consumable goods including drinks, shots, gummies, tablets, capsules, powders, and edibles that are no longer sealed
- Disposable vapes, cartridges, and any inhalable product that has been opened or activated
- Items marked as final sale or clearance
- Gift cards
Damaged, Defective, or Incorrect Orders
If your order arrives damaged, defective, or is not what you ordered, contact us within 7 days of delivery at info@hittvape.com. Please include your order number and clear photos of the item and packaging. We will arrange a replacement or refund at no additional cost to you once the issue is verified.
How to Start a Return
Email info@hittvape.com with your order number and the reason for your return. Do not send items back before contacting us, as returns received without prior authorization may not be processed. If your return is approved, we will provide return instructions and the address to ship to.
Return Shipping
Unless the return is the result of our error or a damaged or defective item, customers are responsible for return shipping costs. Original shipping charges are non-refundable. We recommend using a trackable shipping method, as we cannot guarantee that we will receive your returned item.
Refunds
Once your return is received and inspected, we will notify you of the approval or rejection of your refund. Approved refunds are issued to your original payment method within 5 to 10 business days. Depending on your bank or card issuer, it may take additional time for the credit to appear on your statement.
Exchanges
We only replace items that are defective, damaged, or sent in error. If you need an exchange for the same item, contact us at info@hittvape.com.
Order Cancellations
Orders can be canceled before they are processed for shipment. Because we aim to ship quickly, please contact us as soon as possible if you need to cancel. Once an order has shipped, it can no longer be canceled and is subject to this return policy.
Contact Us
Questions about a return or refund can be sent to info@hittvape.com and we will be glad to help.