We are glad to help. The fastest way to reach the Hitt Vape team is by email, and this page points you to the right place for the most common questions so you can get an answer quickly.
Email Us
Send us a message at info@hittvape.com. Please include your order number if your question is about an existing order, along with any relevant details or photos. We aim to respond within one to two business days. Messages sent on weekends or holidays are answered on the next business day.
Send Us a Message
Prefer to write to us here? Fill out the form below and it will reach us at info@hittvape.com. Fields marked with an asterisk are required.
Orders, Shipping, and Tracking
Questions about when your order will arrive, shipping costs, or where we deliver are usually answered in our Shipping Policy:
- How fast we ship and delivery estimates: see Order Processing and Carriers and Transit Times
- Shipping rates and free shipping over $75: see Shipping Rates
- Where we ship and state restrictions: see Where We Ship
- Finding your tracking number: see Order Tracking
If you still need help after checking those sections, email us with your order number and we will look into it.
Returns and Refunds
To start a return or ask about a refund, our Refund and Return Policy has the details:
- How to begin a return: see How to Start a Return
- An item arrived damaged, defective, or wrong: see Damaged, Defective, or Incorrect Orders
- When your refund will arrive: see Refunds
Please contact us before shipping anything back, since returns need to be authorized first.
Privacy and Your Data
To access, correct, or delete your personal information, or to ask how your data is handled, see Your Rights in our Privacy Policy, then email us at info@hittvape.com to make a request.
Terms of Use
For questions about using our site and the terms that apply to your purchase, see our Terms and Conditions.
Age Requirement
All of our products are intended for adults 21 years of age or older. Please have this in mind when placing an order or reaching out.